RETURN & REFUND

Ensure customers satisfaction

zmhandmade.com Deeply understand that online shoppers wish to have a satisfying and enjoyable shopping experience. luxbea.com Deeply understand that what online shoppers concern for?zmhandmade.com are stating our Return and Cancellation Policies to reduce your concerns for customers satisfaction.

Return Policy

   If you aren’t satisfied with your purchase, you may be eligible for a return or exchange.All returned items must be in brand-new condition, with original tags and packaging.

  Please inform us that you want to return items within 7 days of receiving your order.

1. If you receiveed incorrect item:

   (1) zmhandmade.com  can do exchange for a correct item.Returning shipping will be as discount for new order.

   (2) Pleare return item for full refund.Returning shipping will be as discount for new order.

   (3) Through Communication to reslove the issues based on customers satisfaction.

2. If you receive a item with wrong color,wrong size or other issues which caused by our mistakes:
   (1) zmhandmade.com can do exchange for a correct item.Returning shipping will be as discount for new order.

   (2) Pleare return item for full refund.Returning shipping will be as discount for new order.

   (3) Through Communication to reslove the issues based on customers satisfaction.

3. If you received a  defective or damaged item:

   (1) take photos to proof of damage or defective
   (2)exchange or return for full refund,Returning shipping will be as discount for new order.

   (3) Through Communication to reslove the issues based on customers satisfaction.

4. package lost during shipping:

1, If the goods are checked by Chinese customs, we will resend or re-customize for you!

   ( 1 ) Inform us that you have not received the package.

   ( 2 ) we contact with the carrier to confirm it,if the carrier tell us the package was lost,we will do refund or re-send   items.

2. If the goods arrive in your country and are inspected by the customs, we each take 50% of the responsibility, or refund 50% of the order amount.   

If any issues are not list,please contact us by E-mail,we will reslove the issues based on customers satisfaction.

If you’ve done all of this and you still have not received your refund yet, please contact us at zmmodevip@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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